ck466 Privacy Policy

1. Overview

ck466 ("we", "us", "our", "the Company") operates the online betting and casino platform accessible at ck466.io. As a platform serving players across Bangladesh, we handle personal data responsibly and with full transparency. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, sharing, and protection of personal information provided by or collected about you ("the Player", "you", "your") when you access or use any part of the ck466 platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which are incorporated by reference. Where there is any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall take precedence.

If you have questions about any aspect of this Policy or wish to exercise your data rights, please contact our Data Support team at [email protected] with the subject line "Privacy Enquiry".

2. Personal Data We Collect

ck466 collects the following categories of personal data. We collect only what is necessary for the specific purposes outlined in Section 4 of this Policy.

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used for mandatory 21+ age verification)
• Residential address (street, city, district, division — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Mobile phone number (primary contact and OTP delivery)
• Email address
• National ID number, passport number, or driving licence number (for KYC compliance)

2.2 Financial & Payment Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers associated with your account
• Bank account details where bank transfer is used (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank)
• Deposit and withdrawal transaction records including amounts (in BDT ৳), timestamps, and reference numbers
• Source of funds documentation submitted during enhanced KYC reviews

ck466 does not store full payment card numbers. Payment card data, where applicable, is handled exclusively by our PCI-DSS-compliant payment processing partners and never stored on ck466 servers.

2.3 Account & Activity Data

• Username and encrypted password hash
• Account registration date and IP address at registration
• Betting history: markets placed, stake amounts, odds, and settlement results
• Casino game history: games played, wagers placed, game outcomes, session durations
• Bonus redemption history and wagering progress
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.4 Technical & Usage Data

• IP address and approximate geolocation (city and country level)
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited, features used, and time spent on each section of the platform
• Error logs and crash reports

2.5 Communications Data

• Live chat transcripts and email correspondence with our support team
• Responses to optional player surveys and feedback forms
• Promotional communication preferences (opt-in or opt-out status)

3. How We Collect Your Data

ck466 collects personal data through the following channels:

Collection Method	Data Collected
Account Registration	Identity, contact, and initial password data provided directly by you during sign-up
KYC Verification	Government ID documents, proof of address, and payment method ownership evidence
Deposits & Withdrawals	Financial transaction data received from bKash, Nagad, Rocket, Upay, and banking partners
Platform Activity	Betting records, casino game sessions, and bonus interactions logged automatically
Device & Browser	Technical identifiers collected automatically via cookies, server logs, and analytics tools
Support Interactions	Live chat transcripts and email messages you send to our support team
Third-Party Verification	Identity confirmation data returned by our KYC service providers

4. Purpose of Processing

ck466 processes personal data for the following specific and legitimate purposes:

• Account management: Creating, maintaining, and securing your player account on ck466
• Age and identity verification: Confirming that all players are aged 21 or above and that account details are genuine
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels
• Regulatory compliance: Meeting anti-money-laundering (AML), know-your-customer (KYC), and responsible gaming obligations
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeovers, and terms violations
• Customer support: Responding to queries, resolving disputes, and providing assistance through live chat and email
• Platform improvement: Analysing usage patterns to improve the betting and casino experience for Bangladeshi players
• Personalisation: Tailoring promotional offers and game recommendations based on your account activity, where you have opted in
• Responsible gaming enforcement: Monitoring for problem gambling indicators and applying tools such as deposit limits, reality checks, and self-exclusion where appropriate
• Legal obligations: Retaining records as required by applicable law, responding to lawful requests from competent authorities

5. Legal Basis for Processing

Every data processing activity carried out by ck466 rests on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between ck466 and you (i.e., operating your account, processing bets, and making payments)
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and data retention mandates
• Legitimate interests: Processing carried out in the legitimate interests of ck466 (fraud detection, platform security, business analytics) provided those interests are not overridden by your data rights
• Consent: Processing based on your explicit opt-in consent, specifically for personalised marketing communications and optional analytics. You may withdraw this consent at any time by contacting [email protected]

6. Sharing Your Personal Data

ck466 does not sell or rent your personal data. We share data only in the following limited and controlled circumstances:

6.1 Service Providers & Processors

We engage trusted third-party processors who act strictly on our documented instructions and are bound by data processing agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, and our banking partners receive the minimum financial data required to process your transactions
• KYC and identity verification providers: Specialist services that cross-check your submitted documents against authoritative databases
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers to deliver game content; they do not receive your full identity data
• Cloud infrastructure and hosting providers: Servers and data storage services that host the ck466 platform under strict security contractual obligations
• Customer support tooling: Live chat software providers that process chat transcripts solely to deliver support services

6.2 Legal and Regulatory Disclosure

ck466 may disclose personal data to competent governmental or regulatory authorities, law enforcement agencies, or courts where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of ck466, its players, or the public. We will notify you of any such disclosure where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of ck466's assets, personal data held by ck466 may be transferred to the successor entity. We will provide notice of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.

7. Data Retention

ck466 retains personal data for as long as your account is active and for a further period as required by applicable legal, regulatory, and contractual obligations. The following general retention periods apply:

Data Category	Retention Period	Reason
Identity & KYC documents	5 years after account closure	AML and KYC regulatory requirements
Financial transaction records	5 years after each transaction	Financial record-keeping and fraud investigation
Betting and gaming history	3 years after account closure	Dispute resolution and responsible gaming monitoring
Support communications	2 years after resolution	Quality assurance and complaint history
Technical and usage logs	12 months from collection	Security monitoring and platform optimisation
Marketing preferences	Until consent is withdrawn	Consent-based processing
Self-exclusion records	Indefinitely	Responsible gaming enforcement and re-registration prevention

When retention periods expire and no legal obligation requires continued storage, data is securely deleted or irreversibly anonymised.

8. Security Measures

ck466 applies a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Transport encryption: All data transmitted between your browser or app and ck466 servers is protected by 256-bit TLS/SSL encryption
• Data at rest encryption: Sensitive data stored in our databases is encrypted using AES-256 encryption standards
• Password security: Account passwords are stored as salted cryptographic hashes — ck466 staff cannot view your raw password under any circumstances
• Two-factor authentication (2FA): SMS-based 2FA is available and strongly recommended for all player accounts
• Access controls: Strict role-based access controls limit which ck466 staff can access which categories of personal data; access is logged and audited
• Intrusion detection: Automated systems monitor for unusual access patterns, brute-force attempts, and suspicious login activity around the clock
• Third-party security audits: ck466 engages independent security specialists to conduct periodic penetration testing and vulnerability assessments

While ck466 takes all reasonable precautions, no internet-based system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities in accordance with our obligations and without undue delay.

9. Cookies & Tracking Technologies

ck466 uses cookies and similar technologies (such as web beacons and local storage) to operate the platform efficiently and improve your experience. The following categories of cookies are used:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Authentication tokens, session management, security validation, and fraud prevention	No — essential for platform operation
Functional	Remembering your language preference, odds format, and responsible gaming tool settings	Yes — disabling may affect experience
Analytics	Aggregated, anonymised data about page visits, feature usage, and error rates to improve platform performance	Yes — via account settings
Marketing	Tracking promotional campaign effectiveness and personalising bonus offers (only with your explicit consent)	Yes — requires consent opt-out

You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform. Analytics and marketing cookies require your affirmative consent before being activated.

10. Your Data Rights

As a player on the ck466 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request — [Your Username]". We will respond within 30 days.

11. Minors

ck466 is strictly an adults-only platform. No person under the age of 21 is permitted to register, access, or use the ck466 platform in any capacity. We do not knowingly collect personal data from individuals under the age of 21. All accounts are subject to mandatory age verification as part of the KYC process prior to the first withdrawal.

If ck466 becomes aware that a registered account belongs to a person under 21, the account will be immediately suspended, all associated funds will be withheld pending investigation, and we will take all reasonable steps to delete any personal data collected in connection with that account. If you believe a minor may have accessed the platform using your details or a falsified identity, please contact us immediately at [email protected].

Parents and guardians in Bangladesh can use parental control software to prevent access to online gambling platforms. We encourage responsible supervision of internet usage within the home.

12. Changes to This Privacy Policy

ck466 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this document and, where practicable, notify registered players via a prominent notice on the platform or by email to the address registered on your account.

Your continued use of the ck466 platform after the effective date of any revised Policy constitutes your acknowledgment of and agreement to the updated terms. We encourage you to review this Policy periodically to remain informed about how your data is protected.

13. Contact Us

For any privacy-related queries, data rights requests, or concerns about how ck466 handles your personal information, please reach out through the following channels. All privacy correspondence is handled by our dedicated Data Support team.

• Email: [email protected] — use subject line "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 via the platform — average response time under 2 minutes
• Response commitment: We will acknowledge all data rights requests within 72 hours and provide a full response within 30 calendar days

If you are unsatisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.